Refund and Returns Policy

Return and Refund Policy

Last updated: December 30, 2021

Thank you choosing CHARA.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Chara International Inc., 115-34 Leith Hill Road, North York, ON M2J 1Z4.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to CHARA, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

No Refunds/Exchanges:

We do not accept returns or exchanges, since all products are free, unless the item you receive is defective. If you receive a defective item, please contact us at with details of the defected product, picture, or video.

Upon receiving email notification, we will fully examine contents provided and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will send out the product again, shipping will be provided by us.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: